AIDS Healthcare Foundation

Telecommunications Technician

Job Locations US-FL-Fort Lauderdale
Req No
2020-10755
Category
Information Technology
Type
Regular Full-Time

WHO WE ARE

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

 

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

 

If so, AIDS Healthcare Foundation is the place for you!

 

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

  

AHF’s core values are:

 

• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What’s Right

 

STILL INTERESTED? Please continue!

YOUR CONTRIBUTION TO OUR SUCCESS!

An IT Telecommunications Technician contributes to AHF's mission by addressing and resolving any IT telecom inquiries, problems, and requests to allow AHF to provide maximum quality care to our clients. This is an administrative, technical, and service resource that provides critical support and IT customer service to users across the entire organization. This individual performs professional work with computer hardware, software, and network systems. This position configures and supports all telecom systems to ensure continuous availability. This individual will provide the baseline foundation for AHF’s technology operations and is the frontline for telecom support.

 

The IT Telecommunications Technician installs and supports desktop phones, mobile technology, computers, and network operations in accordance with IT Service standards; provides hardware and software evaluation; provides problem solving and training for end users; and ensures the efficiency and integrity of all telecommunication systems. In addition, the individual will provide service and/or training via telephone, web/video conference, email, remote desktop, and face-to-face that enables employees to resolve technology issues with the information system tools they have been provided.

 

This individual’s strong customer service skills, technical aptitude, and understanding of the IT needs of AHF users will be leveraged to ensure employees are able to perform their responsibilities efficiently, productively, and effectively. The IT Telecommunication Technician must develop an understanding of AHF’s systems, business requirements and be able to triage user support issues effectively leading to proactive resolution and/or escalation as necessary. Proactive communication, empathy, and a focused sense of urgency will be expected throughout the support request resolution process.

 

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

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