AIDS Healthcare Foundation

Outreach Coordinator and Service Navigator

Req No
Job Locations
Regular Full-Time


Amazing opportunity at WORLD!


Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?


If so, WORLD is the place for you!


Women Organized to Respond to Life-threatening Diseases (WORLD), an affiliate of AIDS Healthcare Foundation, is a diverse organization for, by, and about women living with, and at risk for, HIV/AIDS. WORLD improves the lives and health of women, girls, families and communities affected by HIV through peer-based education, wellness services, advocacy, and leadership development. We envision a world where women, girls, and families affected by HIV and AIDS have the tools, support and knowledge to live healthy and productive lives with dignity. Our vision is rooted in a commitment to human rights and wellness with the understanding that this includes freedom from violence; access to housing; quality healthcare; food security; physical, spiritual and emotional wellbeing; education and economic justice.


The Outreach Coordinator & Service Navigator is responsible for projecting and integrating the Mission and Core Values of WORLD and the AIDS Healthcare Foundation (AHF) within and outside of the organization.  The Outreach Coordinator & Service Navigator will be responsible for assisting with the outreach, engagement, education, and vaccine navigation components of the COVID-19 Vaccine Access Programs.


Essential Duties & Responsibilities

Includes the following.  Other duties may be assigned.


  • Conducts outreach in various settings and to diverse populations in Alameda County
  • Help identify outreach and engagement locations
  • Attend outreach events with community health workers
  • Coordinate schedules for outreach events and assist community health workers with invoicing
  • Initiate and maintain regular contact with newly enrolled patients
  • Actively link and guide patients with information and strategies on how to access COVID-19 vaccine services
  • Aid with vaccination scheduling, including sending reminder texts and providing transportation assistance
  • Provide follow-up services to patients ensuring they are in care and attending all necessary appointments
  • Identify other needs of patients such as housing, mental health, and employment
  • Identify and support patients and other project staff in addressing patient barriers to vaccine access
  • Assist other project staff in linking patients to resources related to COVID-19 vaccine access and treatment
  • Work with program personnel to support coordination of patient services by providing information on, identifying and addressing barriers to accessing services
  • Alert supervisors and or other program staff of issues impacting patient’s access to COVID-19 vaccine services
  • Advocate for patients by bringing concerns to the attention of providers
  • Provide basic COVID-19 education and education resources to patients
  • Offer emotional support to patients, and make referrals to support groups and classes
  • Provide information on WORLD services to community members in need and make necessary referrals for services including HIV testing, STI screening, PrEP counseling, and WORLD’s Peer Advocate program, as applicable



Participation in Meetings/Committees

Attends all funder meetings and other meetings as assigned.


Supervisory Responsibilities

This job has no supervisory responsibilities.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

Associate (A.A) or Bachelor’s degree (B.A.) in Public Health from four-year college or university, or other Health Care Administration and Operations related field and/or four to six years related experience and/or training, preferable in non-profit and/or health care environment or equivalent combination of education and experience. Experience in working in human services provision at community agencies, healthcare settings, and functional knowledge related to COVID-19 as well as HIV/AIDS is plus.  Familiarity with service options available to support and empower patients.  Knowledge of harm reduction, healthy coping, and steps for networking with providers preferred. Knowledge of criminal justice systems, substance abuse, and mental health is preferred. Bilingual preferred but not required.


Computer/Software Skills & Abilities

  • To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Outlook, Power Point and Adobe Acrobat Reader.
  • Familiarity with web-based applications like Google and mobile applications (Instagram, Facebook, Snapchat).
  • Conducts professional use of company e-mail


Language Skills

Ability to effectively communicate with clients, medical professionals, and coworkers.


Other Skills & Abilities/Qualifications

  • Sensitivity to issues surrounding HIV, AIDS and COVID-19.
  • Ability to work as a team-player.
  • Strong attention to details.
  • Excellent interpersonal skills.
  • Able to work independently and follow established protocols.
  • Ability to work with diverse populations.
  • Sensitivity to multi-cultural and lifestyle issues.
  • Strong organizational/prioritizing skills in a rapidly changing environment.
  • Must be available to work on weekday, evenings, and weekends including late hours.
  • Must be able to drive to different outreach sites.
  • Must be able to maintain confidentiality.
  • Skill presenting services offered at WORLD to partnering organizations.



Certificates, Licenses and Registrations

  • Valid California Driver’s License.
  • Proof of liability insurance.

We at WORLD/AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability.  The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed