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Life-changing work is happening here… Join us!

Every day at Broward House someone finds healing; someone’s mind is renewed; hope and health restored. All because of our team of incredibly skilled and passionate Care Guides (potentially YOU!)

What does it mean to be a Care Guide? All Staff in each position at Broward House is considered a Care Guide it is the goal of everything we do from Finance to Social Worker

It means you are driven by improving community and ready to serve our neighbors in need. You care about important issues like mental health, HIV prevention and care, affordable housing, and improving the overall health of your community. 

You see challenges as opportunities and enjoy learning new things. You are self-motivated with an ability to shift priorities based on the need of the clients, and Agency. You believe that change is possible and ready to do the necessary work to make it happen.

At Broward House, we are doers. Words are good, but action is better. Our work is serving others, providing care to people living with HIV and uplifting our most vulnerable communities. 

We are a united group, guided by our Core Values… We are Authentic, Consistent, Adaptable, and Resolute in our mission. Dignity is our foundation and client care is at the center of everything we do. We believe everyone has value and deserves to be seen, heard, and empowered!

If this describes you… YOU may belong here! We are your people. 

Front Desk Triage

Broward House, Inc. is a not-for-profit community-based organization serving Broward County with a focus on HIV care and Prevention, housing, and behavioral health.  Broward believes in the dignity and value of every person who walks through the door. Our team lifts each other and those we serve with consistency, authenticity, adaptability,

“We are glad you are here. How can we help you”  This is what we want everyone who walks through our doors to hear and feel.  If you thrive in being responsible for first impressions and quickly adapting to the person in front of you, this may be the position for you. 

This position is responsible for maintaining a welcoming environment at the front desk of the assigned facility and providing, including administrative support to the program directors. 

In addition to other responsibilities, this position will have the opportunity to:

• Greets all visitors in a professional, supportive manner providing program and community information
• De-escalate and triages needs of those entering or calling the facility
• Linking those in need of service with a program staff member
• Provide administrative assistance to the management in the assigned facility.
• Manage a multiline phone system while provide attention to walk in visitors
• Ability to handle confidential information appropriately
• Ability to maintain professional and engaging demeanor while working with diverse populations
• Provide information in a strength based and trauma informed manner
• Order and maintain supplies, equipment and custom printing. Maintains forms for facility, based on program and departments housed at facility, as assigned
• Maintain required regulation documents on bulletin boards and binders in the front office.
• Maintains databases, data tracking systems and reports, as assigned
• Prepares documents for assigned facility/department meetings
• Participate in maintaining structure and order in the facility by reporting and documenting incidents, concerns and observations consistently.
• Attend and participate in staff meetings, program meetings, and staff training as determined by Directors

S  Skills and Requirements:

• Ability to follow written and verbal instructions and meet established deadlines
• Ability to maintain professional demeanor while working with diverse populations
• Excellent verbal and written communication skills with the ability to communicate with diverse populations
• Ability to answer phones promptly and in a professional and courteous manner.
• Ability to read and interpret documents
• Ability to maintain professional demeanor while working with diverse populations
• Moderate computer skills required: Microsoft Office, Multiple Databases, Scheduling Programs
• Basic office equipment operation skills
• At least (2) years or more of work experience as a front desk/customer service preferred.  
• High School Diploma or GED
• Knowledge of HIV/AIDS preferred

Important Notes:

Some physical effort may be required to push, move and life light objects less than 20 lbs.  Position requires balance between task and people skills

Must pass all drug and background screening requirements

Broward House offers a comprehensive benefits package including medical, dental, vision, FSA, 401k, Short-Term Disability, Long- Term Disability, Paid Time Off, Wellness Day Off, Holidays

We're an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

We at Broward House/AHF believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.