The Receptionist answers and accurately directs phone calls professionally, greets clients and visitors positively, maintains the programming and maintenance of the telephone system, and obtains professional assistance as needed. The Receptionist maintains the Welcome Board for announcing all visitors and performs light word processing and data entry projects as needed or requested. The Receptionist meets agency service standards of time and quality.
Answers incoming calls positively, and warmly. Accurately directs caller to the appropriate people courteously and professionally. Returns to calls placed on hold, giving the caller the opportunity to continue holding or to leave a message. Answers clients queries as needed, or directs the inquiry to the person best able to answer. Takes and delivers accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages to the proper person. Greets incoming clients and visitors in a friendly and positive way. Quickly notifies the person being visited. Maintains a neat and tidy reception area, replacing IEC material as received, clearing up any clutter on an ongoing basis, and maintains a professional, comfortable general office atmosphere. Offers coffee or other refreshments to clients or visitors who are waiting to visit senior staff. Maintains and updates the Welcome Board each day, and throughout the day, to keep announcements current.