AIDS Healthcare Foundation

Pharmacist

Zimbabwe-Bulawayo
Req No
2017-6325
Category
Pharmacy
Type
Regular Full-Time

Overview

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are:

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right
 
STILL INTERESTED? Please continue!

Responsibilities

I.    EXPECTATIONS

•    The successful candidate will have exceptional interpersonal skills, have a customer friendly attitude, be highly motivated to provide outstanding customer service, be proactive in assisting patients solve various issues and problems related to receiving services from AHF.
•    A wiliness to learn the duties of a Pharmacist In-Charge/Manager
•    Must have superior telephone communication skills.
•    Must have a clear understanding of HIPAA and AHF Standards for confidentiality and client anonymity.
•    Must have a clear understanding of the AHF Pharmacy Compliance policy and procedures.
•    Maintain a neat and clean personal appearance and adhere to the AHF Pharmacy dress code.
•    At the end of each shift, leave the assigned work station in a neat, clean and orderly condition, ready for the next shift.
•    Assist with the training of others in the workflow and overall services of AHF Pharmacy.
•    Assist the Pharmacist-In-Charge and the Pharmacy Specialist in growing the business of the pharmacy through “gold standard” customer service, customer retention and new customer enrollment.
•    Participate in community activities that promote the Mission of AHF, AHF Pharmacy and all operating entities of AHF.
•    Be proactive in assisting in the development and implementation of new systems and procedures.
•    The successful candidate will become HIV Certified as prescribed by AHF Pharmacy.
•    Become certified in various capacities, when appropriate, to provide additional client services such as immunizations, diabetic screening, smoking cessation programs as well as other programs that meet the needs of our patients and initiatives of AHF Pharmacy.
•    Participate in various clinical programs that improve the quality of life of our patients’, enhance our patients’ adherence to therapy, and communicate with providers and other referral sources regarding the status of patient’s therapy.
•    Be cross trained in all aspects of the pharmacy operations and accept assignments on a rotating basis.
•    Become knowledgeable in 340B requirements for eligible patients, replenishing inventory and special billing conditions.
•    Become certified when appropriate, based on contracts, grants, Memorandum of Understanding Agreements or any other Ryan White contract related training.
•    Participate in and have a working knowledge of all AHF Pharmacy operations, including workflow assignments, adherence assignments and customer service initiatives.
•    Become familiar with all aspects of AHF’s mission, core values and scope of services.
•    Be aware of competitors, their services, and effectiveness in the market place.

II.    SCOPE OF RESPONSIBILITIES
The below stated information on the description has been designed to indicate the general nature and level of work to be performed by employees within the classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Quality and Compliance issues must be reported to the Pharmacist In-Charge, Director of Quality Assurance and Training, and appropriate AHF Management.
Essential Duties and Responsibilities, other duties may be assigned:
•    Works within the “Adherence Home Pharmacy” or “Adherence and Quality Care Center Pharmacy” at the assigned AHF Pharmacy location.
•    Follows the AHF Pharmacy Adherence Program.
•    Follows the AHF Pharmacy Workflow system
Adherence Home Pharmacy
•  The PV1 step is used in the Home pharmacy setting.
•    Reviews and verifies new prescriptions issued by authorized prescribers to assure accuracy and clinical appropriateness.
•    Reviews and verifies new and refill prescriptions processed through the pharmacy computer system by AHF Pharmacy Technicians after the fulfillment step.
•    Answers questions and provides information to patients and providers on drug interactions, side effects, dosage and storage of pharmaceuticals.
•    Provides clinical support for the pharmacy staff and patients.
•    Monitors various queues in the pharmacy computer system to ensure completion of tasks by technicians.
•    Oversees the intake of new patients and new prescriptions for existing patients.
•    Oversees in bound calls regarding customer complaints, grievances or other customer service issues.
•    Oversees other inbound calls related to providing AHF Pharmacy Services.
•    Oversees the fulfillment of prescriptions, new and refill.
•    Performs final verification of prescriptions after fulfillment.
•    Oversees that deliveries and shipping orders are sent out timely, based on prearranged schedules.


Adherence and Quality Care Center Pharmacy
•    Pharmacist Verification- 1 (PV1)
•    Reviews and verifies new prescriptions issued by authorized prescribers to assure accuracy and clinical appropriateness.
•    Reviews and verifies new and refill prescriptions processed through the pharmacy computer system by AHF Adherence Specialist and Pharmacy Technicians, prior to fulfillment.
•    Answers questions and provides information to patients and providers on drug interactions, side effects, dosage and storage of pharmaceuticals.
•    Provides clinical support for the Adherence Team
•    Monitors various queues in the pharmacy computer system to ensure completion of tasks by Adherence team.
•    Oversees the intake of new patients and new prescriptions for existing patients.
•    Oversees in bound calls regarding customer complaints, grievances or other customer service issues.
•    Oversees other inbound calls related to providing AHF Pharmacy Services.
Pharmacist Verification-2 (PV2)
•    Oversees the fulfillment of prescriptions, new and refill
•    Performs final verification of prescriptions after fulfillment.
•    Oversees that deliveries and shipping orders are sent out timely, based on prearranged schedules
•    Oversees the timely and accurate refilling and restocking of automation equipment.
•    Oversees the timely and accurate returned to stock of prescriptions not delivered or picked up by patients.

Performance (All Locations)
•    Performs and oversees support staff’s each encounter in an efficient, courteous and professional manner.  Functions as a primary resource in handling patients clinical and non-clinical questions from routine to complex, while ensuring a high level of customer service and maximizing productivity.
•    Interprets a variety of instructions based on computer application such as refills, status checks and general questions that may be asked by the patient when appropriate.  Resolves patient issues, ensuring accurate information is provided.
•    Verifies and updates all patient information.  Accurately enters prescription information into the Pharmacy computer system when appropriate.
•    Arranges delivery or will call date with the patient when appropriate.
•    Handles physician-related calls of clinical and/or non-clinical nature in a high-paced, high volume work environment.
•    Assists clients with insurance enrollment and provides referrals for other medical services when appropriate.
•    Utilizes all available resources, including electronic medical records (EMR) and other resources for verifying patient insurance information and additional patient demographics such as phone numbers and addresses when appropriate.
•    Prepares and processes prior authorization forms for ADAP, Medicare, Medicaid and various commercial insurance plans including Managed Care programs when appropriate.
•    Effectively assess patient’s needs, requests additional help and escalates to appropriate leadership as needed.
•    Assists patients in obtaining payment and/or medications through various Pharmaceutical Assistance Programs (PAP).
•    Ensures AHF Pharmacy service expectations are met at all times.  
•    Maintains privacy and confidentiality as required by HIPAA, AHF and departmental policy and guidelines.
•    Consistently meets established productivity, scheduled adherence and quality standards, while maintain a good attendance record.
•    Adheres to AHF and departmental policies, procedures and processes.
•    Collects patient specific data for prescription and billing processing including but not limited to third party payers, delivery preferences, allergies and additional information as required or requested when appropriate.
•    Accepts customer complaints and communicates to appropriate AHF Pharmacy staff member, in addition to documenting according to AHF policy when appropriate.


Participation in Meetings and Committees
Must participate in all required AHF Pharmacy operational meetings and training sessions.
Participation in various AHF Advocacy initiatives is requested.
Participation in various AHF community events is requested.

Supervisory Responsibilities
Supervises pharmacy support staff in absence of supervisor
Have no direct Supervisory responsibilities.
Oversees support staff tasks
Must be able to work independently with minimum supervision.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, experience and/or ability required.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Education, Certificates, Licenses, Registrations and Experience
•    Pharmacist degree from an accredited school of pharmacy.
•    A Pharm. D degree or higher desirable.
•    Current Pharmacist license in the state employed by AHF.
•    Clinical experience is highly desirable.
•    HIV certification highly desirable, must obtain AHF approved certification within 180 days.
•    National HIV certification highly desirable must be willing to obtain within 24 months of hire date.
•    Must have at least one year (1) experience as a pharmacist in a retail setting perfered.

Computer/Software Skills and Abilities
•    Must have data input skills and experience in processing prescriptions in a pharmacy computer system that maintains demographic information, creates prescription labels, adjudicates claims and performs other essential functions require in a pharmacy setting.
•    Experience with Cerner/Etreby Pharmacy systems preferred.
•    Must have typing skills and familiarity with Windows PC applications including word processing; excel spread sheets and various e-mail and texting applications.

Language Skills
•    Must have the ability to read and interpret prescription documents.
•    Must have the ability to read and interpret policies, procedures and guidelines.
•    Must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions.
•    Must have the ability to write routine reports and correspondence, including entries in patient’s profiles in the Pharmacy Computer systems.
•    Must have the ability to speak effectively with patients and staff members in English.
•    Bi-lingual in English and Spanish highly desirable, (Creole in some specific areas).

Mathematical Skills
Must have at least intermediate skills to calculate figures and amounts such as a day’s supply of medications based on the prescription directions.
Must have the ability to calculate the monthly supply of medication required based on the instructions of a prescription.
Must have the ability to calculate dispensing and billing cycles based on days’ supply and billing dates.
Must have the ability to calculate figures and amounts such as discounts, volume, percentages related to prescription charges and selling prices of goods and services provided by AHF Pharmacy.

Reasoning Ability
Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills, Abilities and Qualifications
•    Must have strong verbal and written communication skills.
•    Must be able to articulate information in a clear and concise manner and have a strong command of the English language.
•    Must have excellent listening skills, affirms understanding.
•    Demonstrates empathy with patients with tone, language, questions and counseling. Must be able to probe and question patients and providers to understand concerns or needs.
•    Engages the patient by telephone, e-mail, text messaging as well as other forms of communication.
•    Maintains a professional demeanor on the telephone at all times.
•    Must have the ability to defuse potential customer conflict utilizing the appropriate tone, support, questions and or counsel.
•    Responds to patients and customers in a supportive manner.
•    Must be an independent thinker and can work autonomously.
•    Must follow all AHF processes and procedures.
•    Must have the ability to work as a member of a high-performing team.
•    Must be highly dependable.
•    Must demonstrate proficiency with Call Center and Pharmacy technology.

 

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability.  The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

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