AIDS Healthcare Foundation

Front Office Clerk/Medical Assistant

Req No
Regular Full-Time



Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are:

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right
STILL INTERESTED? Please continue!


Essential Duties & Responsibilities

Includes the following.  Other duties may be assigned.



  • Meets and greets Healthcare Center patients and visitors, interfacing with them and the general public in a professional, courteous, and sensitive manner.
  • Ensures smooth patient flow by ensuring prompt attention to pulling patient charts and necessary medical records.
  • Assists in screening all patients to correct billing and financial information.  Determines payment source based on information given (i.e., ability to pay, insurance coverage, Medicare, etc.)
  • Schedules Healthcare appointments and performs appropriate reminder procedures.
  • Reviews patient intake materials for accuracy and completeness.
  • Ensures up-to-date patient information on computer systems and patient medical records.
  • Maintains stock of all Healthcare Center forms and patient brochures, keeping them organized for convenient access.
  • Assists with the maintenance of the office supply cabinet.
  • Utilizing AHF computer information systems, provides data entry for services and billing information.  Ensures that all data entry is performed daily and accurately.
  • Enters all patient data into computer systems and maintains patient information systems up-to-date.
  • Coordinates providers' schedules and maintains appointment templates on system, resolving any scheduling conflicts that arise.
  • Sorts incoming mail and routes to appropriate staff, identifying priority materials.
  • Coordinates with appropriate staff for patient referrals.     
  • Scan and upload patient documentation from new patient packets, annual updates, identification, Insurance coverage and consultation reports or imaging reports as they are received.
  • Attends meetings and conference calls for training on a regular basis including CPS and EMR systems as well as RSR and Ryan White specific documentation required.



  • Adheres to the policies and procedures of the Healthcare Center, the Nursing Department and the AIDS Healthcare Foundation.
  • Documents patient's weight, temperature, pulse, respiration and blood pressure at patient healthcare visit as ordered or per protocol.
  • Collects samples such as urine, blood and stool specimens in the Healthcare Centers as ordered and instructs patients in home collection of urine, stool and sputum specimens, when appropriate.
  • Performs phlebotomy as ordered and prepares specimens for transport to laboratory.
  • Documents services performed for compliance and reporting purposes.
  • Reviews physician orders, lab requests or follow-up needs with patient.
  • Collaborates with other nursing personnel and participates as a team member.  May receive laboratory results over the telephone and transmit them to the licensed nurse and the patient's medical provider in a timely manner.
  • Administers Purified Protein Derivative (PPD), as ordered.
  • Reports changes in patient's physical status to the Nurse Manager, other nurses or medical provider.
  • Assists nursing and medical staff with examinations and procedures as assigned.
  • Documents observations as requested by an MD and/or Nurse Manager in the patient's medical record.
  • Receives and processes medication refill requests; verifies medication request with healthcare provider and obtains appropriate documentation.
  • Ensures maintenance of patient confidentiality.
  • Maintains supplies and cleanliness of examination rooms.
  • Maintains logs as directed by the Nurse Manager.
  • Communicates in a tactful and professional manner.
  • Maintains standard precautions for infection control.


Supervisory Responsibilities

This job has no supervisory responsibilities.


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