AIDS Healthcare Foundation

Benefits Counselor/Patient Navigator

Req No
Healthcare Center Operations
Regular Full-Time




Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?


If so, AIDS Healthcare Foundation is the place for you!


Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.


AHF’s core values are to be:


• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What’s Right



STILL INTERESTED? Please continue!


Essential Duties & Responsibilities

Includes the following. Other duties may be assigned.




Conducts patient intake interviews, financial screenings, and registration for AIDS Drug Assistance Program (ADAP).


Coordinates with Nurse Case Managers and other AHF healthcare providers to assist in the determination and/or eligibility for insurance and financial benefits.


Verifies benefit eligibility and scope of benefit for private pay clients. Verifies benefit eligibility as required for Medi-Care, private insurance, and other public assistance programs or benefits.


Assists patients in the completion of benefit application or makes appropriate referrals.


Monitors status of benefit application and follow up on pending applications to ensure timely enrollment/ eligibility.


Obtains pertinent information from family members and/or significant others as it relates to benefit and financial information.


Ensures appropriate documentation of patient eligibility/ benefit information in patient records and healthcare center files/computer base.


Prepares reports as required and assigned.


Fills in at other HCC locations as needed, at the direction of the Office Administrator or Director of HCC Operations.





  • Assist with initial client intake, paperwork and applications for financial and medical eligibility for the Ryan White Part A program.


  • Works with HCC Office Administrators and Medical Case Managers to ensure clients are accurately and appropriately scheduled for all Medical Case Management visits.


  • Make phone calls or send mail (where authorized) to clients for the purpose of reminding them of medical appointments, in order to improve the client’s attendance and reduce no-shows.


  • Conducts follow up to determine if clients are attending medical appointments, case management appointments, promotes adherence and/or risk reduction behavior through education and the provision of resources.


  • Works to controls expenditures and implement cost containment at all levels of programmatic operations in order to provide compassionate, thorough and efficient client testing and referral services to as many individuals as possible.


  • Explores the client’s readiness as well as assists them in overcoming barriers to seek HIV specialty care.


  • Explains the scope of the programs available to clients and assists them with the disclosure of HIV status to third parties (past, current, PCM partners).


  • Emphasizes the importance of regularly scheduled outpatient medical care services to persons living with HIV including opportunities for client education, clinical intervention and compliance with medication protocols.


  • Collaborates closely with AHF HCC staff and MCM RN at the AHF HCCs to ensure that these objectives are achieved.


  • Documents disclosure, partner counseling and referral services offered, contact attempts and completed medical appointments.


  • Completes all necessary paperwork and documentation of activities for SDIS input. Meets reporting deadlines as directed.

Participation in AHF Meetings/Committees

Attends Benefit Counselors Meeting.

Attends AHF Staff Meetings.


Supervisory Responsibilities

This job has no supervisory responsibilities.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) and Completion of an accredited Medical Assistant Program with certification; or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer/Software Skills & Abilities
To perform this job successfully, an individual should have knowledge of Internet software and MS Office Word Processing software.


Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills

Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent to draw and interpret bar graphs.


Reasoning Ability

Intermediate Skills:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills & Abilities/Qualifications

Bilingual (English/Spanish) strongly preferred.

Strong interviewing technique and interpersonal communication skills.

Ability to communicate clearly, effectively, and in a sensitive manner with patients, staff, and other healthcare team members.

Sensitivity to AIDS/ HIV related issues and concerns as they relate to a diverse patient population.

Ability to work well in a high-stress environment.

Ability to work with minimal supervision.


We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability.  The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment


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