AIDS Healthcare Foundation

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Front Office Clerk/ Benefits Counselor

Front Office Clerk/ Benefits Counselor

Req No 
Job Locations 
US-Los Angeles
Regular Full-Time

More information about this job


Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?


If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the world. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.


AHF’s Core Values

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right


Benefits at AHF
AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual, and professional health.




A Front Office Clerk/Benefits Counselor contributes to AHF's mission by presenting a friendly, helpful face to patients, people seeking to enroll in the public services available, medical treatment, testing or pharmacy patrons. Also, contributes to enhancing the lives of our patients by making sure their HIV treatment is not interrupted due to their eligibility. Within their duties of greeting patients in a courteous and sensitive manner, scheduling appointments and assisting with the needs of our clients, enrolling patients in the public services available such as Ryan White and the AIDS Drug Assistant Program (ADAP), and verifying patient’s insurances. This position has the opportunity to give standout service that enhances the reputation of AHF, encourages patients to continue to seek medical treatment from an AHF Healthcare Center and recommend our services to family and friends.
Attention to detail when pulling up patient charts and medical records, will ensure a smooth flow of patients and allow our physicians to provide treatment efficiently.

The Front Office Clerk/Benefits Counselor can enhance the experience of other members of the AHF Healthcare Center staff, by lending a helping hand when needed and thinking of their role as collaborative, rather than exclusive. In addition, giving feedback to their manager about how service could be improved will allow the team members to enhance their contribution.

The Front Office Clerk/Benefits Counselor adds consistent value to the AHF Healthcare Center Team by adapting to various situations with ease, by being flexible and travel to cover the satellites Healthcare Center and perform excellent services to our patients with compassion and respect.


We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.