AIDS Healthcare Foundation

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Front Office Clerk

Front Office Clerk

Req No 
Job Locations 
US-FL-West Palm Beach
Regular Full-Time

More information about this job



Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are:

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right
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A Front Office Clerk contributes to AHF's mission by presenting a friendly, helpful face to patients, people seeking testing or pharmacy patrons. Within their duties of greeting patients in a courteous and sensitive manner, scheduling appointments and assisting with the needs of our clients, this position has the opportunity to give standout service that enhances the reputation of AHF, encourages clients to continue to seek medical treatment from an AHF Healthcare Center and recommend our services to others.


Attention to detail when pulling up patient charts and medical records, will ensure a smooth flow of patients, and allow our physicians to provide treatment efficiently.


The Front Office Clerk can enhance the experience of other members of the Healthcare Center staff, by lending a helpful hand when needed, and thinking of their role as collaborative, rather than exclusive. In addition, giving feedback to their manager about how service could be improved will allow the team members to enhance their contribution.


The Front Office Clerk adds consistent value to the Healthcare Center Team by adapting to various situations with ease and by being flexible.


Essential Duties & Responsibilities

Includes the following.  Other duties may be assigned.

  • Meets and greets HealthcareCenter patients and visitors, interfacing with them and the general public in a professional, courteous, and sensitive manner.
  • Ensures smooth patient flow by ensuring prompt attention to pulling patient charts and necessary medical records.
  • Assists in screening all patients to correct billing and financial information.  Determines payment source based on information given (i.e., ability to pay, insurance coverage, Medicaid, etc.)
  • Accepts and reconciles patient co-payments and submits payments to the Office Administrator on a daily basis. 
  • Schedules Healthcare appointments and performs appropriate reminder procedures.
  • Reviews patient intake materials for accuracy and completeness.
  • Ensures up-to-date patient information on computer systems and patient medical records.
  • Maintains stock of all HealthcareCenter forms and patient brochures, keeping them organized for convenient access.
  • Assists with the maintenance of the office supply cabinet.
  • Utilizing AHF computer information systems, provides data entry for services and billing information.  Ensures that all data entry is performed daily and accurately.
  • Enters all patient data into computer systems and maintains patient information systems up-to-date.
  • Coordinates providers' schedules and maintains appointment templates on system, resolving any scheduling conflicts that arise.
  • Sorts incoming mail and routes to appropriate staff, identifying priority materials.
  • Coordinates with appropriate staff for patient referrals.
  • Fills in at other HCC locations as needed when directed by Office Administrator or Director of HCC Operations.

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.