AIDS Healthcare Foundation

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Program Services Manager

Program Services Manager

Req No 
Job Locations 
Regular Full-Time

More information about this job


Welcome to Women Organized to Respond to Life-threatening Diseases (WORLD), an affiliate of AIDS Healthcare Foundation (AHF), a diverse organization for, by, and about women living with, and at risk for, HIV/AIDS. WORLD improves the lives and health of women, girls, families and communities affected by HIV through peer-based education, wellness services, advocacy, and leadership development. We envision a world where women, girls, and families affected by HIV and AIDS have the tools, support and knowledge to live healthy and productive lives with dignity.


WORLD is seeking a full-time Program Servicves Manager to join the team at the WORLD office located in Oakland, California.


Essential Duties & Responsibilities

  • Primary responsibilities include program design, implementation and administration; data tracking and reporting, research, evaluation and implementation of new services; staff development and continuous quality improvement services. Responsible for planning, organizing, managing, and coordinating the programmatic, administrative, and operational activities in support of assigned and multiple program services areas. Responsible for directing and supervising the work of 1-2 assigned staff members.
  • Promoting, coordinating, and participating in collaborative activities and projects. Provide
  • leadership and training to staff outreach recruitment to increase client census.
  • Function as a proactive and positive member of a program management and executive leadership team within the organization.

A Master's Degree from an accredited school of social work, public health; a combination of education and experience and knowledge and abilities to successfully perform the duties assigned to the position.   Demonstrated leadership and management skills within a social service program with the ability to establish and maintain professional standards, efficient consultation and supervision skills. Must be well organized and detail oriented with demonstrated skill in critical thinking and exercising good judgment.  Excellent social work assessment and planning skills, with strong counseling, crisis intervention and education skills. Possession of a Clinical Social Worker License issued by the California Board of Behavioral Science Examiners is desirable, but not required.


Successful experience and demonstrated ability administering human service activities and utilizing community resources. Ability to establish and maintain effective partnerships and collaborations.  Experience in contract administration, program management, service evaluation and staff supervision required. 

Ability to read and interpret contracts and develop policies and procedures accordingly. Ability to plan, organize, implement and direct program operations and activities.  Ability to assess quality performance and implement effective strategies to improve and ensure quality service.



  • Comprehensive knowledge and experience with social service interventions related to HIV/AIDS, suspected child abuse/neglect, domestic violence, elder/dependent adult abuse, chemical dependency, psychological intervention and mental health crisis.      
  • Extensive knowledge of social, emotional, behavioral, and economic implications of chronic disease, as well as death and loss. Extensive demonstrated knowledge of social and emotional problems associated with HIV/AIDS. Demonstrated expertise in formulating, implementing, and adjusting psychosocial treatment based on a sound integration of theory and practice. Working knowledge of and demonstrated adherence to federal, state, local laws related to health and social welfare including, but not limited to, HIPPA, Medi-Cal, AIDS Waiver, California Children’s Services.
  • Thorough knowledge of HIPPA and ability to respect confidentiality and professional judgment to interpret, clarify, and report information to patients, family members, and staff. Demonstrated ability to deliver services in an ethical, nonjudgmental, culturally competent, and nondiscriminatory manner.       Demonstrated experience communicating and working effectively with a multidisciplinary team.
  • Demonstrated experience thinking creatively and efficiently, to assess, analyze and solve problems.
  • Excellent interpersonal skills to interact effectively with ethnically and culturally diverse populations and co-workers, respecting confidentiality and exercising tact, flexibility, and diplomacy.


Must be able to work independently, set priorities, organize and complete multiple tasks and projects efficiently. Ability to initiate, develop and maintain effective linkages and partnership with community based agencies. Demonstrated experience using computer software to collect data and to prepare reports. Demonstrated experience using personal computer programs including Microsoft Word, PowerPoint, Excel and Access. 


Must be willing and able to travel to community meetings, and occasional out-of-town conferences. As this position requires driving duties, employees must possess a valid California Driver's License with access to reliable personal transportation as well as proof of current vehicle insurance in good standing.



Experience in the provision of drug and alcohol counseling preferred.

Medi-Cal fee-for-service provider certification desirable.

Ability to speak and write both English and Spanish is a plus.



Five years of clinical and administrative experience in a health or human service agency, including at least two years of supervisory responsibility.



 We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability.  The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.