Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the world. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF’s Core Values
• Value Employees
• Respect for Diversity
• Fight for What’s Right
Benefits at AHF
AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual, and professional health.
Collaborative contributions by the Pharmacy Service Liaison is essential to our success including working with various departments within Pharmacy as well as other divisions of AHF, our patients and partners. The skills discussed below are representative of the knowledge, experience and abilities that lead to our success together.
Pharmacy Service Liaison contributes to AHF’s mission by presenting a friendly smile, a helpful voice, a helpful attitude, to patients, clients and customers seeking services, information, requesting to transfer their prescriptions to AHF, filing grievances or complaints.
Within their duties of delivering medications timely and to the correct location as requested by the patient, meeting and greeting patients, collecting signatures, referring to a pharmacist when appropriate, they are problem solvers, providing a “helping hand” and they provide a calming influence to patients that seem to be upset or in a stressful situation.
The Pharmacy Service Liaison can enhance the experience of other AHF Pharmacy employees by being friendly and helpful and by offering to give them a helping hand when they need it. In addition, giving feedback to their manager about how service could be improved will allow the team member to enhance their contribution.
The Pharmacy Service Liaison adds consistent value to the AHF Pharmacy Team by adapting to various situations with ease and by being flexible.
Skills That Contribute to Our Success
A Pharmacy Service Liaison’s superior telephone communication skills, interpersonal skills, customer friendly attitude, motivation to provide outstanding customer service, proactively assisting patients solve various issues and problems related to receiving service from the AIDS Healthcare Foundation, are the essence of your contribution to our Mission.
A Pharmacy Service Liaison’s understanding of HIPA and AHF Standards for confidentiality, client anonymity, leaving packages at the right place, at the right time, with the right person, along with the AHF Pharmacy Compliance policy and procedures, assures our patients and clients that AHF and AHF Pharmacy are trusted partners in their overall care and quality of life.
Maintaining a neat and clean personal appearance, leaving assigned automobile in a neat, and clean condition, ready for the next shift. Following maintenance, safety check and car wash schedules are important contributions to keep deliveries on time to our customers. Assisting with the training of others in the workflow and overall services of AHF and AHF Pharmacy contributes to an efficient and error free work place. Additional contributions such as assisting in the development and implementation of new systems and procedures, becoming “HIV Knowledgeable”, becoming cross trained in multiple aspects of the pharmacy operations and accepting assignments on a rotating basis, are all important contributions to our success.
Assisting AHF in providing “gold standard” customer service, becoming certified when appropriate, based on contracts, grants, Memorandum of Understanding agreements or any other Ryan White or Accreditation Standards, related to training, contributes to the growth of AHF. In addition, enrollment of new patients into service and the retention of patients in care, as well as being aware of competitor’s, their services, and effectiveness in the market place are contributions that are at the core of our success.
Becoming familiar with all aspects of AHF’s mission, core values and scope of services, participating in community activities of AHF, AHF Pharmacy, AHF Affiliates, Affinity Groups and AHF Departments contributes by promoting the mission of AHF and the spirit of “giving back” to the communities we service.
EXPERIENCE, EDUCATION, LICENSES AND ABILITIES THAT ARE ESSENTIAL CONTRIBUTIONS
Success for the position of a Pharmacy Service Liaison requires that the team member have at least a high school diploma or general education degree (GED), have a current and valid driver’s license (in the State where employed) and be insurable under AHF’s insurance policies. A minimum of three (3) years of recent experience as a Pharmacy Service Liaison or equivalent, have data input skills and experience as a courier in healthcare is highly desirable.
Must have language skills that include the ability to read and interpret prescription documents, policies, procedures and guidelines, interpret documents such as safety rules, operating and maintenance instructions, write routine reports and correspondence, including entries in various computer programs utilized by AHF and AHF Pharmacy, must have the ability to speak effectively with patients, clients and staff members in English (Bi-lingual in English and Spanish highly desirable and Creole in some specific geographies).
Must have at least intermediate skills to calculate figures and amounts such as making change, accepting credit cards for payment and collecting signatures that are “proof of delivery” documents.
Reasoning Skills contribute to patient satisfaction and wellbeing by solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists, as well as the ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled format.
OPORTUNITIES FOR COLLABORATIVE CONTRIBUTIONS
Working with colleagues and team members provides excellent opportunities to make contributions to the success of AHF by sharing ideas, learning from others, training and networking. Attending various internal and external meetings that may be assigned, conferences, training, AHF and community events are all ways you can grow and provide value added contributions to AHF.
CONTRIBUTIONS TO SAFETY IN THE WORKPLACE
Adhering to safety measures and following guidelines for various activities such as the amount of time you may be standing, walking, sitting, use of hands to finger, to handle or feel, reaching with hands and arms, climb or balance, stooping, kneeling, crouching or crawling, are all activates that you will encounter throughout your normal day and vary from under 1/3rd to over 2/3rds of your daily activities Lifting and/or carrying items of 25 pounds or less ensures you do not cause physical harm to yourself and cause accidents that may contribute negative results in your wellbeing.
Following safe driving practices, keeping the automobile in safe driving condition by following safety checks and replacing lights that may have burned out, tires replaced when worn, breaks and other mechanical functions of the automobile are maintained in good working order.
By contributing to a safe and efficient workplace, this helps maintain a consistent level of services to our patients, team members and partners. Maintaining a neat and clean work area, answering phones timely, providing unscheduled services when needed, maintaining preventive services to equipment as scheduled, taking rest breaks and lunches as scheduled, and adhering to shift schedules are all important contributions to the success of AHF and our mission.