AIDS Healthcare Foundation

  • Clinic Office Manager (Program Manager)

    Job Locations US-GA-Newnan
    Req No
    AID Atlanta
    Regular Full-Time

    Join the Team – Make A Difference! Work at AID Atlanta, an affiliate of AHF.


    AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization.

    Today, AID Atlanta offers a broad range of services and has grown to be the most comprehensive AIDS service organization in the Southeast.  AID Atlanta currently offers HIV/AIDS prevention and care services, including (but not limited to) Primary Care, HIV/STD Screening, PrEP, Community HIV Prevention Programs, Linkage Services, Case Management, and a state-wide Information Hotline.

    The mission of AID Atlanta is to reduce new HIV infections and improve the quality of life of its clients by breaking barriers and building community.

    AID Atlanta’s core values:

    • Respect
    • Compassion
    • Service
    • Integrity

    If you would like to be a part of fostering empowerment in someone’s life, AID Atlanta is the place for you.


    • Ensure that the health center staff provides a customer friendly, supportive and welcoming environment for patients
    • Direct, supervise and evaluate support staff of the HCC
    • Coordinate and liaison with support staff, medical staff and subcontracted staff to ensure smooth collaboration and joint management of the health care center
    • Utilize and engage in quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals over time
    • Assure smooth operations and communication between intake, billing, referrals, care coordination, patient benefit specialists, and back health center operations
    • Work with agency internal departments to assure full integration of all services and programs across the entire agency
    • Direct or conduct recruitment, hiring and training of personnel
    • Establish work schedules and assignments for staff, according to workload, space and equipment availability
    • Organize and carry out planning and implementation processes that support achievement of health center goals and grant deliverables while improving efficiencies
    • Conduct and administer fiscal operations, including planning budgets, authorizing expenditures, monitoring and tracking grant related expenses
    • Review and analyze facility activities and data to inform planning of cash and risk management in order to improve service utilization
    • Develop policies and procedures in conjunction with staff and providers that are based on federal, state and county guidelines as well as program and grant funding requirements such as Ryan White, Medicaid, Medicare, CDC, etc.
    • Ensure that health center practice is in compliance with all pertinent laws, regulations, and Public Health Standard Guidelines
    • Monitor and ensure compliance with grant deliverables, billing practices, standards of care, and proper documentation and charting requirements.
    • Investigate system, work flow, and operational problems and make and implement recommendations for improved efficiencies
    • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
    • Monitor the use and regular maintenance of diagnostic equipment, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services
    • Supervise quality of electronic medical record system’s ability to store and process data for information storage and reporting
    • Assist as needed in the gathering and provision of credentialing information that may be needed for health center staff
    • Continually monitor and evaluate the health center’s ability to achieve its intended outcomes as a basis for modifying and improving systems and processes
    • Ensure proper management, inventory tracking and security of office and medical supplies, equipment, and medications
    • Seek out and incorporate (when appropriate) the views of the providers, management professionals, staff, clients and other external stakeholders into decisions that affect the quality of care, the workplace environment and the business stability of the health center
    • Provide health center presentations internally and externally to provide information about the health center program and services
    • Develop external relationships to benefit clients, the health center and the community
    • Understand and apply the management information, concepts, and principles necessary to address a broad range of medical practice tasks and situations in the management domains of:
      • Human resource management;
      • Governance and organizational dynamics;
      • Planning and marketing;
      • Information management;
      • Financial management;
      • Risk management;
      • Business and health center operation; and
      • Professional responsibility.




    • Provide leadership, support and supervision to health center support staff
    • Foster teamwork and effective communication between medical and support staff
    • Provide monthly supervision to staff and document effectively.
    • Conduct employee performance evaluations/reviews for all new staff under their direct supervision
    • Address disciplinary actions and consult with Medical Director and Human Resouces on intended actions
    • Track and monitor all absences (vacation, sick, etc.) and scheduling
    • Identify training opportunities for health center staff


    • The minimum education required for work as a practice manager is a college degree and proven leadership ability and experience working in a health center practice setting.
    • Bachelors degree (in health administration, practice management, or business administration preferred) 
    • Several years of direct experience in a clinic practice, outpatient clinic preferred
    • Experience in medical office management or program management is preferred, as well as some basic knowledge and familiarity of grants programs, processes, etc.
    • Basic knowledge of HIV/AIDS and other chronic health conditions
    • Proficiency in using electronic medical records
    • Prior management experience in a health care setting preferred
    • Working knowledge of electronic medical records systems and MS Office suite (specifically MS Word & MS Excel)


    • Embraces and displays the agency’s core values of compassion, respect, service excellence and integrity
    • Culturally competent and able to work effectively with diverse populations
    • Working knowledge of processes and outcomes for patient care delivery
    • Knowledgeable of process improvement concepts
    • Functional knowledge of Medicare, Medicaid, and Affordable Care Act regulations, AIDS Drug Assistance Program, Ryan White performance measures
    • Possesses exceptional customer service and interpersonal skills.
    • Able to be a team player who can work effectively independently and also within a team with co-workers, other community care providers, speakers, etc.
    • Displays excellent leadership ability/skills (includes ability to hold self/others accountable and has great coaching skills)
    • Possesses program management experience and or abilities
    • Possesses excellent organizational and planning skills.
    • Able to prioritize scheduled and unscheduled tasks
    • Able to maintain confidentiality of health and other information.
    • Able to multitask/manage/de-escalate multiple crises                       
    • Possesses excellent problem solving skills
    • Able to effectively resolve conflict and cope with crisis situations              
    • Is goal & task oriented
    • Has effective written & verbal communication Skills
    • Has excellent assessment and active listening skills
    • Able to motivate and inspire members and staff
    • Able to be flexible, dependable and resourceful
    • Open and responsive to coaching/feedback from others and other self-development and improvement opportunities.
    • Proficient in using Microsoft Windows and Microsoft Office Applications, including Excel and Word; Proficiency with Internet 
    • Proficient in the use of and/or experience with electronic medical records systems
    • Ability to operate standard office equipment including computers, fax machines, copiers, printers, telephones
    • Able to travel to work at Newnan and main AID Atlanta office, hospital visits, etc. as required for the job
    • Able to pass criminal background review


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